FAQ
This FAQ explains Store shopping, support and policy topics for Novatelia Store (Muhammad Jan Majeedi Trading SPC). For corporate identity and RFQ outside commerce, use the mother site contact pages. Stock, shipping SLAs and payment methods are confirmed in-product — not invented here.
Shipping & delivery
How long is delivery?
Lead times vary by SKU, stock status and destination in the GCC. Exact delivery options and ETAs are confirmed at checkout or by Store support for each order. Universal express ETAs are not published as catalog facts.
Shipping cost?
Shipping cost depends on method, weight and destination. Any free-shipping threshold, if offered, is shown at checkout for the active cart — it is not a universal catalog promise.
Payment
Accepted payment methods?
Available payment methods are shown at checkout for your session and country. Methods may include card gateways and invoice options for approved B2B accounts. Do not assume a method is available until it appears in checkout.
Returns
How to return?
Return eligibility depends on product condition and Store policy at the time of purchase. Start a return request from your customer account when the option is available, or contact Store support with your order reference.